Refund Policy – Voda Hosting (Game Server Hosting)
1. Overview
At Voda Hosting, we aim to provide high-quality game server hosting services. However, if you are not satisfied, we offer a 7-day money-back guarantee under the conditions outlined below.
2. 7-Day Money-Back Guarantee
We provide a 7-day money-back guarantee for new customers on game server hosting plans. If you are unsatisfied with your game server hosting experience, you may request a full refund within 7 days of the initial purchase.
Non-Refundable Services
The following services are non-refundable:
- Dedicated Game Servers
- Custom Game Server Configurations
- Software Licenses and Plugins
- Setup Fees
- Any additional services purchased outside the standard hosting plan
3. Refund Eligibility
To be eligible for a refund:
- The request must be made within 7 days of the initial purchase date.
- Refunds apply only to first-time purchases. Renewals, upgrades, and additional purchases are non-refundable.
- Accounts found to be in violation of our Terms of Service (e.g., abuse, hacking, illegal activity) are not eligible for refunds.
- If your server has caused excessive resource usage or system disruptions, we reserve the right to deny your refund request.
4. How to Request a Refund
To request a refund, follow these steps:
- Contact our billing department at admin@vodahostings.com
- Provide your account details, invoice number, and reason for the refund request.
- Our team will review your request within 5-7 business days.
If approved, the refund will be processed back to your original payment method. Depending on your bank/payment provider, it may take 7-14 business days for the refund to appear.
5. Cancellation Policy
- You can cancel your game server hosting plan at any time through the customer portal.
- Cancellations after the 7-day refund period will not be eligible for a refund.
6. Changes to This Policy
Voda Hosting reserves the right to modify this Refund Policy at any time. Updates will be posted on our website.
For any refund or cancellation inquiries, please contact our billing support team at admin@vodahostings.com
